Terms & Refund Policy

📋 1. General Policy

Due to the nature of digital, consulting, marketing, and software/AI services, all payments made to eSakha are generally non-refundable once work has been initiated. By purchasing or confirming any service, the client acknowledges and agrees to this policy.

🤖 2. AI Agents, Automation & CRM Platform

For AI agent builds, automation projects, and the CRM SaaS platform:

• • Discovery, scoping, and configuration work is billable once started, and is non-refundable.
• • CRM subscription fees are billed per cycle and are non-refundable for the current billing period once it has begun; you may cancel future renewals at any time.
• • Clients are responsible for providing accurate data and information for integrations and imports.

📱 3. Digital Marketing & Social Media Services

For services including Social Media Management, Branding, Content Creation, Reels & Video Production, Paid Advertising, Marketing Strategy, and Lead Generation, refunds are not applicable once strategy planning has started, creatives/content have been produced, advertisements have been launched, or work execution has begun.

• • Marketing outcomes such as followers, reach, engagement, leads, or sales depend on multiple market factors and cannot be guaranteed.

🌐 4. Website Development Services

For website and digital development projects, advance payments are non-refundable once project planning, design, development, or domain/hosting setup begins.

• • If a project is paused or cancelled by the client after work initiation, the amount paid for completed work and resources utilized will not be refunded.
• • Custom work, designs, source files, and development efforts are considered billable work.

❌ 5. Cancellation Policy

Clients may request cancellation before work begins. If no work, registration process, consultation, design, or execution has started, partial refunds may be considered at the sole discretion of eSakha.

🔄 6. Duplicate Payments

• • In case of accidental duplicate payment, verified duplicate transactions may be refunded after confirmation.
• • Processing time may take 7–15 business days depending on banking/payment systems.

⚠️ 7. No Guarantee Clause

eSakha provides professional services with honest effort and execution. However, we do not guarantee:

• • Business growth, social media virality, or customer acquisition
• • Search rankings, sales revenue, or specific AI model outputs/behaviour
• • Refunds will not be issued based on unmet business expectations beyond our direct operational control.

💳 8. Chargebacks & Payment Disputes

Clients are encouraged to contact eSakha directly before initiating payment disputes or chargebacks.

• • Fraudulent chargebacks after successful delivery of services may result in service suspension, legal recovery action, and permanent refusal of future services.

📞 9. Contact for Refund Queries